Got Questions? We’ve Got Answers
Here’s everything you need to know about working with us.
We’re proudly based in Nairobi, Kenya. While rooted here, we work with clients across Africa and beyond. Our approach blends African creativity with global standards, making us a strong partner whether you’re local or international.
No. We collaborate with clients globally. Most of our services — like social media management, SEO, ads, and website design — can be delivered fully online. For clients abroad, we adjust our communication to suit different time zones.
Yes. We encourage it. Our consultations are an opportunity to discuss your goals, ask questions, and see if we’re the right fit. There’s no obligation — it’s about understanding your needs before moving forward.
We do. Some of our clients are small startups looking for quick, affordable growth, while others are established businesses running complex campaigns. Our strength is agility — scaling strategies up or down depending on your size and goals.
Most agencies lean heavily toward either design or tech. We merge both. That means we don’t just create good-looking content — we ensure it’s backed by data, optimized for performance, and tailored to your story. Our agility and African-to-global outlook also set us apart.
The easiest way is to fill out our contact form or book a discovery call. From there, we’ll put together a plan tailored to your brand. Once you’re happy, we agree on timelines, costs, and start building.
Chochabyte is a full-service digital marketing agency. Our core services include social media management, SEO, website design, paid advertising, graphic design, and content creation. We also offer support in related areas like branding, motion graphics, and digital strategy. If it helps your brand grow online, we probably do it.
Absolutely. Not every business needs the same thing. Some clients come to us only for SEO, others just for paid ads, and some want the whole mix. You can start with one service and add more later as your business grows.
Yes, but strategically. We manage major platforms like Instagram, Facebook, LinkedIn, TikTok, YouTube, and X. Instead of spreading you thin, we help you focus on the platforms where your target customers are most active.
We do the full cycle. Our team develops a content strategy, creates custom visuals and copy, schedules posts, and tracks performance. That way, your content isn’t just consistent — it’s designed to engage and convert.
We believe design should do more than look good — it should get results. Our graphics are custom-made, bold, and tailored to your brand. We also use modern tools, including AI, to create visuals that stand out and stop people mid-scroll.
Both. We design fast, mobile-friendly, and modern websites. Once live, we can either hand them over to your team or continue managing them for you — updating, securing, and optimizing as needed.
We don’t just run ads — we manage the entire process. That includes research, setup, creative design, targeting, and continuous optimization. Whether it’s Google Ads, Facebook/Instagram, or LinkedIn, we track performance closely and adjust to make sure your money works as hard as possible.
Yes. Strong marketing starts with clear branding. We help define your brand’s voice, visual identity, and messaging. This ensures that every campaign — from a simple Instagram post to a full website — feels consistent and true to your brand story.
We offer structured packages for common services like social media management, SEO, and website design. Each package outlines what you get — for example, number of posts per month or level of website features. If your needs don’t fit neatly into one package, we can create a custom plan that matches your goals and budget.
Yes. Most clients pay monthly for ongoing services like social media or ads. For one-time projects, such as a website, we usually break payments into milestones (e.g., deposit, mid-project, final handover). We want payments to be manageable while keeping projects moving smoothly.
They’re flexible. Packages are a starting point, but we know every business is unique. If you only need part of a package, or want to combine multiple services, we’ll adjust the plan so you’re not paying for things you don’t need.
We work with both. Some of our clients are startups that need simple, cost-effective solutions. Others are established companies with larger budgets and complex campaigns. We scale our services to fit your stage of growth.
That’s expected — and encouraged. Many clients start small (like social media posting) and later add SEO, ads, or website upgrades. We design our partnerships to grow with you, so scaling up is easy.
No. We’re upfront about all fees before we begin. If your project involves third-party costs (like ad spend, hosting, or premium tools), we’ll highlight them in advance so you know exactly what to expect.
There are two parts: the ad budget itself (paid directly to platforms like Google or Meta) and our management fee. The management fee covers strategy, setup, optimization, and reporting. This way, you know how much is going to the ads and how much is for our work.
Yes. If you commit to a long-term partnership (for example, 6 or 12 months), we usually provide discounted rates or added value like bonus strategy sessions. It’s our way of rewarding clients who see us as a long-term growth partner.
Timelines depend on the type of service. A website project usually takes 4–8 weeks because of design, development, and testing. Social media campaigns, on the other hand, can be set up and running within a few days. When we start, we’ll share a detailed schedule so you know exactly what will happen and when.
The first step is a discovery call. During this session, we learn about your business goals, audience, and challenges. Based on this, we prepare a proposal that outlines the recommended strategy, the services you’ll need, the timeline, and the cost. You’ll have all the details before making a decision.
That depends on your preference. Some clients want to review every draft, while others prefer us to manage everything and only provide updates. We’ll ask for input at key milestones — like approving designs, content, or strategy — but otherwise we handle the heavy lifting so you can focus on running your business.
We use clear and simple channels. Most updates are shared via email or WhatsApp for quick communication. For larger projects, we can also use project management tools like Trello or Notion, where you can log in and see progress at any time. We also schedule regular check-ins so you’re never left in the dark.
Revisions are always part of our process. For example, design projects usually include 2–3 rounds of changes, while campaigns are adjusted continuously based on performance. Our goal is to make sure you’re satisfied without dragging projects out unnecessarily.
We measure success using metrics that matter to your business — not just likes or clicks. For social media, that may mean engagement and follower growth. For SEO, it’s rankings and traffic. For ads, it’s leads and conversions. Every report comes with insights so you understand how the numbers connect to your bottom line.
Delays can happen, often because of late approvals or content. If timelines shift, we’ll let you know immediately and update the schedule. We prefer to be transparent rather than overpromise, so you’re always aware of where things stand.
Yes, but the impact depends on the size of the change. Small edits — like adjusting a color scheme or post caption — are easy to accommodate. Larger changes — like adding extra website features or shifting campaign goals — may affect cost and timelines. We’ll always discuss the options so you can make an informed choice.
Yes. Once your website is live, you can choose to manage it yourself or let us handle it for you. Our support includes updates, security checks, backups, and adding new features when needed. This way, your website stays modern and secure long after launch.
Definitely. We build websites on user-friendly platforms like WordPress. You’ll be able to log in, edit text, upload images, or even add new pages without needing coding knowledge. We also provide a short training session so you’re comfortable managing it.
Campaigns can be adjusted. If data shows a certain ad or approach isn’t working, we pivot. If you want to change direction (like targeting a new audience or offering a new product), we’ll assess the impact on the budget and timeline before making updates.
If something breaks or isn’t performing, we troubleshoot quickly. For websites, that could mean fixing errors, restoring backups, or updating plugins. For ads, we resolve issues with approvals, targeting, or performance drops. You’ll always get updates until the issue is resolved.
Yes. We can connect your website with tools like email marketing platforms, payment systems, booking apps, or CRM software. If you use specific business tools, we’ll integrate them so everything works together seamlessly.
We treat client data with strict confidentiality. All files, access credentials, and analytics are secured and only used for your project. If we need to share access (e.g., to ad accounts), we’ll guide you through official, secure channels — never through unsafe shortcuts.
Why us
We’re More Than Just a Digital Marketing Firm
Result Guarantee
Do you want to take the revenue indicators to the next level? You can use our SEO agency to achieve your goals.
Reasonable Price
No Missing Deadlines
Quick Feedback
Individual Approach
Dedicated Team
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No worries — every brand is unique, and so are the questions. Reach out and let’s figure it out together.
